The mission of every dispatcher for the Edinburg Communications Division is to contribute to the quality of life and safety of residents, visitors, employees, and first responders by providing professional dispatch and 911 communications services.

The Edinburg Public Safety Communications Division plays an essential supportive role for both the Police and Fire Departments. It serves as a critical resource for assisting citizens in need, ensuring they receive the necessary aid from responding personnel. Comprising dedicated and licensed telecommunicators, the Division operates around the clock to provide both emergency and non-emergency services.

Dispatchers are responsible for answering emergency calls, relaying vital information to law enforcement and other emergency response agencies, and coordinating the actions of emergency responders. This information includes details about the caller's situation, along with relevant data concerning the location and any known criminal activity in the area. Furthermore, dispatchers are tasked with providing callers with important safety information. In addition to their responsibilities during emergency calls, they are required to document all calls and compile routine reports related to their shifts.

The Edinburg Communications Division consists of 27 licensed telecommunicators, including 23 communication operators, three communication supervisors, and one communication manager. On average, the Division handles approximately 75,000 combined calls related to police, fire, medical, and animal control issues.

The team manages both 911 and non-emergency calls. Each day, communication operators are assigned to one of three roles: answering calls, dispatching police officers, or dispatching fire services. In situations requiring medical assistance, calls are transferred to ambulance services, while the operator remains on the line to screen and log the call properly into the system. Once a call for police or fire service is entered, the Computer Aided Dispatch (CAD) system routes the call to the operator assigned to the respective police or fire radio channel. It is important to note that when you call 9-1-1 or Crime Stoppers, the operator you speak with is not the individual dispatching the call or physically responding to the situation.

This process ensures that answering the operator's questions does not delay the response time of officers or firefighters. The Edinburg Public Safety Communications Division is a multi-award-winning entity, recognized with several state and local accolades.

Committed to the community it serves, the Division provides safety tips on how to call 911 during emergencies and engages with the public through participation in events such as National Night Out, the City of Edinburg Fall Festival, job fairs, and educational events at schools.